User Confusion:
Complex and unclear workflows in the LOS.

Outdated Interface:
Non-intuitive design elements lead to user frustration and higher completion task time affecting bottom-line.

Inconsistent Experience:
Interface lacks uniformity across different sections/modules due to many M&A.

Device Incompatibility:
Poor optimization for mobile and other devices due to legacy technologies.

Information Overload:
Unnecessary or redundant steps/info presented to users, it was designed by non-designers in last 27 years.

Lack of Guidance:
Minimal on-screen assistance or cues during key processes.